Informativa sui rimborsi

30-day returns for eligible ready-made items

You may request a return for an eligible ready-made item within 30 days after delivery. The item must be unused, unworn, with tags where applicable, and in its original packaging. A receipt or proof of purchase is required.

Return authorization

To request a return, email szdmcb001@163.com with your order number and the reason for the return. Do not send an item back before receiving authorization. We will provide the correct return address and return instructions after the request is approved. Items sent without prior authorization will not be accepted.

Personalized and made-to-order products

Changes or cancellations for personalized and made-to-order products must be requested within 24 hours after purchase. Once production has started, these products cannot be cancelled or returned unless they are defective, damaged, or different from what was ordered.

Return shipping costs

For change-of-mind returns, the customer is responsible for return shipping costs. If an item is defective, damaged, or incorrect, LinQton Custom will cover the reasonable return shipping cost or provide another appropriate resolution.

No restocking fee

We do not charge a restocking fee for approved returns.

Damages and order issues

Please inspect your order after delivery. If the item is defective, damaged, or incorrect, contact us promptly at szdmcb001@163.com and include your order number and clear photos of the issue.

Exchanges

The fastest way to exchange an eligible item is to complete an approved return and place a new order for the replacement item.

Sale items and gift cards

Sale items and gift cards are not eligible for change-of-mind returns. This does not limit any rights that cannot be excluded under applicable consumer law.

European Union cooling-off period

For eligible non-personalized merchandise shipped into the European Union, you may have the right to cancel or return the order within 14 days without giving a reason, subject to applicable law. Personalized and made-to-order goods may be excluded from this right where permitted by law.

Refunds

We will notify you after receiving and inspecting an approved return. If the refund is approved, it will be issued to the original payment method within 10 business days. Banks and card issuers may require additional processing time. If more than 15 business days have passed since approval, contact szdmcb001@163.com.